Refund Policy

RETURNS

Our policy lasts up to 14 days after receiving your order. Unfortunately we can’t offer you a refund or exchange after this time.

To be eligible for a return, your item must be unused and in the same condition as when you've received it. It must also be in the original packaging. Gift cards are considered as a non-returnable item.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us without getting in touch first.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kandilacompany.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES OR CHANGE OF MIND

We replace items if they defective, damaged or if you changed your mind after 14 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition as when you've received it. It must also be in the original packaging. Gift cards are considered as a non-returnable item.

To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to us without getting in touch first.

SHIPPING

To return your product, you should mail your product to:

Kandila Company
Unit D27 / 159 Racecourse Road, Flemington, Victoria 3031 Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.


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